Terms of service

Terms & Conditions

Welcome to Kochi Hair Care, operated by Kochi Trading L.L.C., based in Dubai, UAE. By accessing or purchasing from our website, you agree to the following terms and conditions:

1. Products & Usage

We sell premium haircare products designed to enhance grooming routines. Results may vary depending on individual hair type and product usage. Please refer to the instructions provided on each product page for optimal results.

2. Orders & Payments

We accept secure online payments via credit/debit card. All transactions are processed in AED unless otherwise stated. Once an order is placed, it cannot be canceled or modified.

3. Shipping

We ship worldwide. Delivery times vary by destination and will be estimated at checkout. Kochi Trading L.L.C. is not responsible for any customs fees, import duties, or delays caused by the destination country’s authorities.

4. Returns & Exchanges

Due to hygiene standards, we do not accept returns on any cosmetic products. Exchanges are only offered if the item is unused, unopened, and reported within 5 days of delivery. To request an exchange, please contact us at [your customer service email].

5. Personal Data

We collect personal information such as name, address, and payment details for the sole purpose of processing orders and providing customer support. Your data is handled securely and never shared with third parties without consent.

6. Intellectual Property

All content on our website, including product names, images, text, and logos, are the property of Kochi Trading L.L.C. and may not be used or reproduced without written permission.

7. Limitation of Liability

Kochi Trading L.L.C. is not liable for any adverse reactions or misuse of our products. Always follow the usage instructions and perform a patch test if you have sensitive skin or allergies.

8. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with immediate effect.